FAQ

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You have questions? This a collection of frequently asked questions

Where is data stored at Tivian?

What data protection measures does Tivian take?

Does Tivian save survey respondents’ IP addresses?

Will the data collected be shared with third parties for advertising purposes?

How long are recovery tokens valid?

Is the use of EFS scure?

How can I prevent participants from printing a questionnaire page or downloading images?

I want my questionnaire to be multilingual. Do I need more than one survey project?

How do I achieve equal distribution between different survey routes?

Can I embed images and/or videos in my survey?

Respondents get the message “survey already completed”

How can I see how long each respondent has spent completing my survey?

How do I set up plausibility checks in questionnaires?

I want to use the same question several times in my survey. How can I speed up the creation of my survey?

How can I randomize parts of a questionnaire that consist of non-randomized pages?

Why does the progress bar not show the correct value?

How can I limit the number of answer items that can be selected?

What types of plausibility checks are available by default?

Can I still make changes to my survey if I have set the project status to active?

Is copy/print protection in place for my survey at Tivian?

How do I move items in the Questionnaire Editor?

Why are open questions not displayed fully in SPSS?

What is the difference between a Do-Answer-Check (DAC) on question level or item level?

Using MS-Word for creating answer options and scales

What do the codes 0, -66, -77, and -99 mean in my data set?

Why is an open text box shown as numerical and not as a string?

Is survey data deleted following export?

How can I export personal and survey data together?

How do I transfer a survey project to another license/account?

What does “An internal application error has occurred” mean?

Why does the message for the type check appear in the wrong language?

How can I enable multiple respondents from the same computer?

How can I delete individual accounts at my organization?

Why are my survey participants asked for an access code?

What are cookies?

Can I design the layout of my survey how I like?

How do I archive a survey project?