Open

Open

Enter your full name and create a password

Access the following url in order to access the Portal : https://support-kantar.com

To submit a request, select the area/category that your request concerns – you will then see a form to fill in:

Fill in all the details required in the form and then ‘send’ to submit the ticket.

In the form above, you can choose to share the ticket with the entire Kantar team (All Kantar Portal users) by choosing to ‘share with Kantar’ under the ‘Share with’ dropdown menu.

If you only require to share the ticket with a few individuals, please choose to share with ‘No one’, click ‘send’ after filling in the form and proceed to the next step and find the users under the ‘shared with’ option as shown below by clicking on ‘+ Share’:

In the detail view you can:

·         View responses

·         Write comments

·         View the current status of your request

·         Manage notifications

·         Cancel/Resolve the ticket

·         Share tickets with individuals in your organisation

You will also receive an email when the support team comment on your request if you have enabled ‘notifications on’, so you do not need to check the portal regularly to see if you have received an answer to your request. You could also reply via email and not only by using the Portal.

You can also turn off the email notifications of a request by setting the notifications to "notifications off" in your request. In this case we would recommend you check the portal regularly to see if you have received an answer to your request.

In the Portal you can also track the status of all of your requests raised and those that have been shared with you.

To do this, click on "Requests" on the top right of the portal to view ‘all’ requests or those created by you.

This allows you to have an overview of all your requests you have raised or that have been shared with you: