Panels require continuous maintenance in order to keep up the willingness to respond and quality of answers. Various tasks must be performed to ensure this.
Contact Request List
Visitors to the panel site and panelists can write to the panel operator via the contact form which is usually available in the external view. The contact requests are delivered to the specified recipient via e-mail and are also documented in the admin area.
Viewing contact requests in the admin area
In the People → Contacts menu, you can view, search, and edit the contact requests of the panel.
The overview lists all requests along with their dispatch dates, subjects and contents, senders, editors, request status, and language versions. You can download this list via the Excel export and CSV export buttons.
The following editing options are avaliable:
- Detail view for contact request: Opens the detail view where you can view the full content of the request.
- Via the Send reply button you can respond directly.
- You can also assign a particular request status. The available request statuses are “Open”, “Currently edited”, “Closed”, “Assigned to contact manager”, and “Feedback from panelist requested”.
- You can also assign an editor. This may be your own account or any of the previous editors.
- Send reply: Opens the standard mail dialog.
- Delete: The request will be deleted.
Groups (Portals)