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Installation-specific mail headers can be attached to the mails sent from an EFS installation. This is particularly useful for external bounce systems, for example. To do so, the QuestBack our support first has to activate this function and define the desired mail header values. In the mail form, you will then find a field “Value for wildcard #extra_values# in additional mail headers”. There you can specify the values that were predefined by the support.
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View: Allows you to display a mail that has been selected from the respective dispatch process at random with the wildcards replaced.
Release: Allows you to release and execute a dispatch process with “Hold” status.
Hold: The mail dispatch is interrupted, e.g. if a questionnaire requires re-editing.
Delete: Mails are removed from the queue. In EFS Panel installations, this work process includes the option of saving the recipients of the deleted e-mails in a separate group.
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If you delete mails, the QuestBack Support department our support team can no longer determine who has already received a mail and who has not in subsequent support requests. |
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